General conditions

QCS Maastricht BV / AirInternet
Version September 2026

Download the terms and conditions:

1. General Provisions, Definitions, and Applicability

• These General Terms and Conditions apply to all offers, quotations, order confirmations, agreements, subscriptions, deliveries, services, and their performance between QCS Maastricht BV, operating under the trade name AirInternet, hereinafter referred to as “AirInternet,” and its client, hereinafter referred to as “Customer.”
• AirInternet provides services exclusively to business customers. The Customer represents that it is acting in the course of a profession or business.
• For the purposes of these Terms and Conditions, the following definitions apply:
• AirInternet: QCS Maastricht BV, doing business under the trade name AirInternet.
• Customer: any natural person or legal entity acting in the course of their professional or business activities who enters into an agreement with AirInternet.
• Reseller: a Customer who resells AirInternet’s services—whether under its own name or as a white-label product—or makes them available to end users.
• End User: the natural person or legal entity that actually uses the service or purchases it through the Customer or Reseller.
• Service: any service provided or to be provided by AirInternet, including privately or publicly managed connectivity, wireless internet connection, SIM or eSIM agreements, monitoring, management, support, portal access, and related services.
• SIM card: any physical SIM card, eSIM, profile, ICCID, IMSI, or similar means of identification that grants access to a network or service.
• Equipment: all equipment sold, rented, leased, or loaned by AirInternet, including routers, modems, antennas, SIM cards, cabling, accessories, and peripherals.
• Agreement: any agreement between AirInternet and the Customer, including offers, order confirmations, service descriptions, reseller agreements, data processing agreements, attachments, and these Terms and Conditions.
• In writing: by letter, email, or another means of electronic communication, provided that the sender’s identity and the content of the communication are sufficiently established.
• The applicability of the Customer’s terms and conditions of purchase or other general terms and conditions is expressly excluded.
• Deviations from these terms and conditions are valid only if and to the extent that AirInternet has expressly accepted them in writing.
• If any provisions in an agreement entered into between AirInternet and a Customer differ from these general terms and conditions, the provisions of the agreement shall take precedence.
• In the event of any inconsistencies between documents, the following order of precedence applies:
• the Data Processor Agreement, exclusively for matters related to privacy law;
• the written agreement or order confirmation;
• the service description or reseller agreement;
• the quote;
• these Terms and Conditions;
• any applicable policies, including an Acceptable Use Policy.
• If any provision of these Terms and Conditions or the agreement is invalid or is declared null and void, the remaining provisions shall remain in full force and effect. In that case, the parties shall negotiate to agree on a valid provision that corresponds as closely as possible to the purpose and intent of the original provision.
• All orders and agreements are entered into exclusively with AirInternet and not with directors, employees, agents, or other persons involved in the performance of the services.
• To the extent that the legal relationship qualifies as a contract for services, the applicability of Article 7:404 of the Dutch Civil Code and Article 7:407(2) of the Dutch Civil Code is excluded. The departure or replacement of a specific employee or third party does not result in the termination of the agreement.
• Persons involved in the performance of the agreement may also invoke these Terms and Conditions and the limitations of liability contained therein against the Customer.

2. Offers, Order Confirmation, and Formation of the Agreement

• All offers and quotations from AirInternet are non-binding, unless expressly stated otherwise in writing.
• Quotes prepared by AirInternet are based on information provided by the Customer. The Customer warrants that it will provide all information that is reasonably relevant to the design, implementation, activation, delivery, and maintenance of the service.
• An agreement is concluded as soon as:
• AirInternet confirms in writing a quote accepted by the Customer;
• the parties sign an agreement or order confirmation;
• the Customer places an order via a portal, by email, or through another channel accepted by AirInternet, and AirInternet accepts it;
• AirInternet begins performance at the Customer’s request; or
• A SIM card, eSIM profile, subscription, or other service is activated at the Customer’s request.
• Obvious errors, typos, calculation errors, or incorrect information in offers, price lists, order confirmations, portals, or other communications are not binding on AirInternet.
• Any additional agreements or changes made at a later date, as well as verbal agreements or commitments made by AirInternet or one of its employees, are binding on AirInternet only if they have been confirmed in writing by AirInternet.
• The Customer shall promptly inform AirInternet of any facts and circumstances that may be relevant to the performance of the agreement, including reseller details, end-user information, technical specifications, desired countries, delivery addresses, network configurations, authorizations, compliance information, and contact persons.

3. Reseller Relationship, White Label, and End Users

• If the Customer acts as a Reseller, the Reseller purchases the service in its own name and at its own expense from AirInternet, unless otherwise agreed in writing.
• The Reseller is solely responsible for its legal relationship with end users, including sales, contract formation, providing information, billing, customer service, first-line support, complaint handling, consumer protection obligations, telecommunications law obligations, privacy obligations, and compliance with applicable laws and regulations.
• AirInternet does not have a contractual relationship with the Reseller’s end users, unless otherwise agreed in writing.
• The Reseller may offer the service as a white-label service only if this has been approved in writing.
• The Reseller may not use any of AirInternet’s trade names, logos, domain names, documentation, portal features, or other materials without AirInternet’s prior written consent.
• The Reseller warrants that its agreements with end users do not contain any obligations, warranties, service levels, speeds, availability, response times, or recovery times that exceed the obligations that AirInternet has agreed to in writing with the Reseller.
• The Reseller shall demonstrably communicate to its end users all obligations under these Terms and Conditions that are relevant to the service—including provisions regarding use, misuse, suspension, privacy, security, liability, equipment, SIM cards, and prohibited use—to the extent applicable.
• The Reseller shall indemnify AirInternet against all claims by end users, regulatory authorities, and third parties related to:
• the resale or provision of the service by the Reseller;
• information, warranties, or representations made by the Reseller to end users;
• the use or misuse of the service by the Reseller or end user;
• violations by the Reseller of privacy, telecommunications, consumer, security, or compliance obligations;
• damages, costs, fines, or claims arising from the relationship between the Reseller and end users.

4. SIM Cards, eSIMs, Agreements, and Network Access

• SIM cards, eSIM profiles, ICCIDs, IMSIs, IP addresses, APN configurations, API configurations, access credentials, and other means of identification remain the property of AirInternet or its suppliers, unless otherwise agreed in writing.
• The Customer shall use SIM cards exclusively for the agreed-upon service, the agreed-upon purpose of use, and the agreed-upon technical application.
• The Customer is not permitted to modify, copy, decompile, or reverse-engineer SIM cards; transfer them to unauthorized devices; or use them for purposes other than those agreed upon.
• Recurring fees for SIM cards, eSIMs, or subscriptions are due as of the activation date, unless otherwise agreed in writing.
• AirInternet is entitled to activate, deactivate, replace, block, restrict, or migrate SIM cards if necessary due to:
• delinquent payments;
• abuse or suspected abuse;
• security risks;
• instructions from network operators, suppliers, regulatory agencies, or competent authorities;
• network management, technical migration, or termination of an underlying carrier relationship;
• changes in laws or regulations;
• technical, operational, or business necessity.
• The Customer must immediately report any loss, theft, unauthorized use, or suspected misuse of SIM cards to AirInternet.
• Until the service is suspended, all costs and consequences of use are at the Customer’s expense and risk, unless otherwise required by mandatory law.
• AirInternet is not liable for any restrictions, changes, disruptions, or termination of network access resulting from actions taken by mobile operators, roaming partners, foreign networks, suppliers, regulators, or competent authorities, unless otherwise agreed in writing in an SLA.

5. Rates, Fees, and Price Changes

• All prices quoted are exclusive of VAT and exclusive of other taxes, levies, surcharges, shipping costs, installation costs, third-party costs, operator costs, roaming partner costs, network provider costs, and other incidental costs, unless otherwise agreed in writing. Unforeseen additional costs will only be charged to the Customer to the extent that they are necessary and reasonable for the performance of the service and have been discussed with the Customer in advance.
• Recurring fees are due as of the activation of the service, the activation of a SIM card, or the effective date specified in the agreement, whichever occurs first.
• Rates are calculated based on the price, labor, operator, network, licensing, and other cost factors in effect at the time the agreement is entered into.
• AirInternet is entitled to adjust the recurring rates once per calendar year in accordance with the percentage change in the Consumer Price Index for all households published by Statistics Netherlands (CBS) or any index that replaces it. The Customer will be notified in writing of any adjustment 30 days before it takes effect.
• If the index is negative, the rates remain unchanged.
• AirInternet is also entitled, for contracts with a term of three months or longer, to pass on to the Customer, after three months, any demonstrable increases in external costs, including costs from operators, roaming partners, network providers, licenses, energy, government levies, taxes, or mandatory compliance costs, to the Customer after three months. Upon request, AirInternet will inform the Customer in writing about the calculation of these costs.
• Any additional costs associated with a Customer’s request for expedited processing of an order, expedited activation, expedited delivery, express orders, or other necessary costs to ensure the continuity of service shall be borne by the Customer. AirInternet will inform the Customer of these costs in advance and request the Customer’s consent. If consent is refused, AirInternet reserves the right to suspend the requested work or services.
• If, due to circumstances beyond AirInternet’s control or at the Customer’s request, work is performed outside regular business hours or outside the Netherlands, AirInternet is entitled to charge the Customer for the resulting additional costs, provided that such costs are reasonable and verifiable.
• AirInternet will inform the Customer of price changes in advance whenever possible.

6. Provision of the Service

• AirInternet provides the service as a diligent B2B service provider, in accordance with any service description agreed upon in writing.
• AirInternet determines the manner in which the service is provided, as well as the employees, agents, or third parties responsible for performing the service, taking the Customer’s reasonable requests into account to the greatest extent possible.
• Unless an obligation to achieve a specific result has been expressly agreed upon in writing, AirInternet is subject solely to an obligation to use best efforts.
• The Customer acknowledges that wireless connectivity may depend on factors beyond AirInternet’s control, including network coverage, mobile operators’ capacity, roaming partners, location, architectural conditions, interference, power supply, equipment, configuration, weather conditions, foreign regulations, maintenance work, and third-party outages.
• AirInternet does not guarantee uninterrupted, error-free, or continuously available service.
• AirInternet does not guarantee any minimum speed, latency, network coverage, response time, recovery time, or uptime percentage, unless expressly agreed upon in a separate SLA.

7. Support, Maintenance, and Service Disruptions

• Unless the parties agree in writing to a separate SLA, all response times, recovery times, availability percentages, and delivery times specified by AirInternet are to be considered guidelines.
• AirInternet will use reasonable efforts to investigate malfunctions and, to the extent possible, resolve them if the cause lies within its reasonable sphere of influence.
• The Customer shall report malfunctions as soon as possible through the support channel designated by AirInternet and provide all relevant information necessary for diagnosis and resolution.
• If the Customer acts as a Reseller, the Reseller will provide first-line support to end users, unless otherwise agreed in writing.
• AirInternet is not obligated to provide direct support to the Reseller’s end users.
• AirInternet is entitled to perform scheduled maintenance and will, to the extent reasonable, inform the Customer of this in advance.
• Emergency maintenance may be performed without prior notice if necessary for reasons of security, integrity, continuity, network management, or compliance.
• Disruptions or limitations attributable to mobile operators, roaming partners, suppliers, the Customer’s equipment or systems, the Customer’s configurations, end-user behavior, power supply, local network coverage, foreign network conditions, or force majeure are beyond AirInternet’s control.

8. European Delivery and Local Restrictions

• If the service is used outside the Netherlands, the Customer acknowledges that availability, quality, functionality, and legality may depend, among other things, on local laws, local operators, roaming partners, frequency usage, technical standards, and government regulations.
• The Customer and the Reseller are responsible for complying with the local laws and regulations that apply to their own use, resale, or provision of the service to end users.
• AirInternet reserves the right to modify, restrict, migrate, or terminate the service if required by local laws, operator terms, regulatory measures, sanctions, or technical circumstances.
• The Customer shall indemnify AirInternet against any claims, fines, costs, and damages arising from the use or resale of the service in violation of local laws and regulations, unless the claim is attributable to willful misconduct or gross negligence on the part of AirInternet or persons responsible for the management of the company.

9. Term, Renewal, and Termination

• The agreement is entered into for the initial term specified in the quote or order confirmation.
• If no term is specified, the agreement is valid for an indefinite period.
• Subscriptions for SIM cards or services begin on the day of activation, unless otherwise agreed in writing.
• A fixed-term agreement cannot be terminated early by the Customer, unless otherwise agreed in writing or unless mandatory legal provisions require otherwise.
• Upon expiration of the original term, the agreement will be renewed for an indefinite period, unless one of the parties terminates it in writing no later than one month before the end of the current term.
• To the extent that mandatory legal provisions or regulations apply to a specific agreement, the Customer may terminate the agreement following tacit renewal, subject to the maximum notice period prescribed by law.
• In the event of early termination at the Customer’s request, all fixed, recurring, and past-due fees for the remaining term remain due, unless AirInternet specifies otherwise in writing.
• In the event of cancellation or termination of an agreement or subscription with an end user, the Customer is required to give AirInternet one month and one week’s notice.

10. Suspension and Termination

• AirInternet is entitled to suspend or terminate an agreement in whole or in part if there are compelling reasons to do so. Such reasons exist in any case if:
• the Customer fails to fulfill a material obligation and does not remedy or fulfill such obligation within a reasonable period after receiving a notice of default;
• remediation is not possible due to the nature of the breach;
• the Customer is in default of payment;
• the Customer, the Reseller, or the end user uses the service unlawfully;
• in the event of misuse, security risks, network disruptions, or damage to reputation, IP addresses, or systems;
• an operator, provider, regulator, or competent authority requests blocking, restriction, or termination;
• continuation of the service is no longer justifiable due to legislation, sanctions, export controls, local regulations, or compliance requirements;
• the Customer files for bankruptcy or if bankruptcy is filed against the Customer by a third party, applies for a stay of payments, applies for a WHOA agreement, applies for liquidation or termination of the business, or is faced with such proceedings;
• there are serious circumstances under which, based on objective criteria, AirInternet cannot reasonably be expected to continue the agreement.
• In the cases mentioned above, AirInternet is not liable to pay compensation to the Customer, unless the termination of the agreement is attributable to culpable conduct on the part of AirInternet.
• All claims that AirInternet has or may acquire against the Customer shall become immediately due and payable in the cases mentioned above.
• Suspension or termination shall not affect payment obligations for services already rendered, remaining subscription fees, claims for damages, and other rights of AirInternet. AirInternet will base the nature and extent of its claims for damages on, and justify them in accordance with, applicable legal standards.
• The Customer may terminate the agreement only if there are such urgent circumstances that the Customer cannot reasonably be expected to continue to fulfill the agreement in full, and AirInternet has been given the opportunity in advance to remedy any shortcomings or to fulfill its obligations after all. This does not apply in the event of force majeure on the part of AirInternet or if AirInternet cannot be held responsible for the situation that has arisen.

11. Payment and Security

• Invoices must be paid within ten business days of the invoice date, without any suspension, discount, withholding, or setoff, unless otherwise agreed in writing.
• The value date shown on AirInternet’s bank statements determines the time of payment.
• In the event of late payment, the Customer shall be deemed to be in default by operation of law and shall owe statutory commercial interest of 2% per month, calculated cumulatively on the principal amount. Parts of a month shall be counted as full months. In addition, after AirInternet has notified the Customer of the default, the Customer shall owe extrajudicial costs amounting to at least 15% of the sum of the principal amount and late payment interest, with a minimum amount of €150.00. Furthermore, AirInternet is entitled to charge the Customer an administrative fee of at least €25.00 for each payment reminder, demand for payment, or similar notice sent to the Customer.
• All reasonable extrajudicial and judicial costs shall be borne by the Customer, subject to a minimum amount equal to the rate applicable under the BIK scale for extrajudicial collection costs, without prejudice to AirInternet’s right to claim higher reasonable costs actually incurred.
• If the agreement has been entered into by multiple Customers, they are jointly and severally liable for all obligations under the agreement, regardless of to whom the invoice is addressed.
• AirInternet is entitled to require a security deposit, advance payment, bank guarantee, or other form of security prior to or during the term of the agreement if the nature or scope of the service, payment history, credit risk, usage volume, international delivery, or other circumstances reasonably justify such a requirement.
• The security deposit serves as security for all claims that AirInternet has against the Customer.
• AirInternet is entitled to offset due amounts against the security deposit.
• No interest is paid on the security deposit, unless mandatory legal provisions require otherwise.
• If the Customer fails to provide the required security, AirInternet is entitled to suspend the fulfillment of its obligations.

12. Force Majeure

• AirInternet is not obligated to fulfill an obligation if performance is prevented or substantially impeded by a circumstance beyond its reasonable control and for which it cannot be held responsible under law, a legal act, or generally accepted business practices.
• Force majeure includes, but is not limited to: disruptions or limitations on the part of mobile operators, roaming partners, network providers, data centers, cloud providers, internet exchange points, or other third parties; power outages; cable breaks; DDoS attacks; cyber incidents; malware; government measures; changes in laws or regulations; sanctions; import or export restrictions; war; terrorism; fire; floods; extreme weather conditions; pandemics; strikes; and transportation issues.
• If AirInternet is unable to fulfill its obligations due to a temporary force majeure event, AirInternet is entitled to suspend performance of the agreement for as long as the force majeure event persists.
• If the force majeure lasts longer than sixty days, either party is entitled to terminate the agreement in writing with respect to the part that cannot be performed, without being liable for damages.

13. Claims and Complaints

• Complaints regarding invoices must be submitted in writing, with a detailed explanation, within ten business days of the invoice date.
• If a complaint is not filed in a timely manner, the invoice is deemed accepted, except in cases of obvious errors.
• Complaints regarding visible or immediately noticeable defects in the service must be reported in writing, with a detailed explanation, within ten business days of discovery.
• Service disruptions must be reported as soon as possible through the support channel designated by AirInternet.
• A complaint does not suspend the Customer’s payment obligation, unless AirInternet confirms in writing that such suspension is justified.
• In the event of a valid complaint, AirInternet has the option to remedy the defect, provide the service again or make it available as soon as possible, or adjust the invoiced amount as deemed reasonable.

14. Liability

• AirInternet is liable to the Customer only for direct damages that are the direct result of a material breach in the performance of the agreement attributable to AirInternet, whereby AirInternet failed to exercise the due care and professional expertise that could reasonably be expected of it.
• “Direct damage” is defined exclusively as:
• reasonable costs incurred to determine the cause and extent of the damage;
• reasonable costs incurred to prevent or limit damage;
• Reasonable costs for restoring the service, to the extent that these can reasonably be attributed to AirInternet.
• AirInternet is not liable for indirect damages, consequential damages, business interruption, loss of revenue, loss of profits, lost savings, loss of customers, reputational damage, downtime damages, loss or damage to data, costs for replacement services, fines, claims by end users or third parties, or damages resulting from network outages at operators or roaming partners, except in cases of willful misconduct or gross negligence.
• AirInternet is liable only for the acts, defects, and/or omissions of third parties or agents to the extent that there is willful misconduct, gross negligence, or a serious attributable failure.
• AirInternet is not liable for damages resulting from:
• incorrect or incomplete statements or information provided by the Customer, Reseller, or end user, unless the inaccuracies or omissions are clearly evident;
• any act or omission on the part of the Customer, Reseller, or end user;
• equipment, software, cabling, configuration, or systems belonging to the Customer or third parties;
• malfunctions, restrictions, or measures taken by operators, roaming partners, network providers, or other independent third parties;
• use of the service in violation of the agreement or applicable laws and regulations.
• AirInternet’s total liability per event or series of related events is limited to the amount paid out in that particular case under AirInternet’s liability insurance, plus the deductible.
• If, for any reason, no payment is made under the insurance policy, total liability is limited to the amount that the Customer paid to AirInternet for the relevant service during the twelve months preceding the event causing the damage, excluding VAT, up to a maximum of €100,000.00 excluding VAT. This limitation does not apply in cases of liability arising from AirInternet’s willful misconduct or gross negligence.
• The limitations and exclusions of liability do not apply to the extent that the damage results from willful misconduct or gross negligence on the part of AirInternet or persons responsible for managing the company.
• The Customer and Reseller shall indemnify AirInternet against any claims from end users, the Reseller’s customers, regulatory authorities, and third parties related to:
• the resale or provision of the service;
• the use or misuse of the service by the Customer, Reseller, or end user;
• incorrect or incomplete information provided by the Customer or Reseller;
• commitments made by the Customer or Reseller that have not been accepted in writing by AirInternet;
• violations by the Customer or Reseller of privacy, telecommunications, consumer, security, sanctions, or export regulations.

15. Third Parties, Operators, and Supplier Terms and Conditions

• AirInternet is entitled to engage third parties in the performance of the agreement, including mobile operators, roaming partners, network providers, installers, data centers, cloud providers, sub-processors, and support service providers.
• AirInternet is not liable for any failures on the part of independent third parties to the extent that these are beyond its reasonable control.
• To the extent that the terms and conditions of network providers, roaming partners, or other suppliers apply to parts of the service, these terms and conditions also apply to the relationship between AirInternet and the Customer, provided that AirInternet has reasonably notified the Customer of this.
• The Customer acknowledges that changes to carrier terms and conditions, network availability, roaming agreements, local regulations, or technical standards may affect the service.

16. Changes to the Order, Service, or Additional Work

• The Customer acknowledges that the schedule, scope, functionality, or availability of the service may be affected if the parties agree at any time to change the approach, methodology, configuration, scope, or technical design of the service.
• Any work or deliveries that fall outside the scope of the agreed-upon service will be considered additional work.
• Additional work includes, in any case: rush orders, additional configurations, additional support, migration, reinstallation, replacement or relocation of equipment, additional SIM activations, portal setup, training, reporting, work performed outside of business hours, and work resulting from incorrect or incomplete information provided by the Customer.
• Additional work will be billed at AirInternet’s rates in effect at that time, unless otherwise agreed in writing.
• If a change occurs during the term of the agreement that affects the agreed-upon rate or reimbursement, AirInternet will notify the Customer as soon as possible.

17. Delivery and Deadlines

• Delivery dates, delivery times, activation dates, and processing times specified by AirInternet are approximate and do not constitute strict deadlines, unless expressly agreed otherwise in writing.
• Deadlines will be observed as much as possible, but are not binding unless otherwise agreed in writing.
• Exceeding an indicative deadline does not entitle the Customer to compensation, termination, or suspension, unless there is willful misconduct or gross negligence on the part of AirInternet, or the delay is so severe that, according to standards of reasonableness and fairness, continued performance of the agreement cannot be expected.

18. Expiration Period

• Unless otherwise required by mandatory law, all claims by the Customer against AirInternet shall be barred by the statute of limitations in any event one year after the Customer became aware of, or could reasonably have become aware of, the existence of the claim.
• Any claim for damages shall lapse in any event if the Customer fails to report the damage to AirInternet in writing, providing a detailed explanation, within three months of discovering it.

19. Confidentiality

• The parties shall treat all confidential information received in connection with the agreement as confidential and shall use such information solely for the purpose of performing the agreement.
• This obligation does not apply to information that:
• is publicly available without breaching the agreement;
• has been lawfully obtained from a third party;
• was already lawfully known to the receiving party;
• was developed independently and without the use of confidential information;
• must be provided pursuant to legislation, a court order, a government regulation, an audit requirement, or any other binding obligation.
• AirInternet may disclose confidential information to employees, group companies, operators, suppliers, subprocessors, professional advisors, and other third parties to the extent necessary for the performance of the agreement or compliance with legal obligations.
• Upon termination of the agreement, each party shall, at the request of the other party, return any confidential information, unless retention is necessary due to legal requirements, retention obligations, the need to preserve evidence, compliance requirements, security measures, data backups, or internal archiving procedures, or for other justified and demonstrable reasons.

20. Privacy and Personal Data

• In performing the agreement, the parties shall comply with applicable privacy laws, including the General Data Protection Regulation and the General Data Protection Regulation Implementation Act.
• To the extent that AirInternet processes personal data on behalf of the Customer and the Customer determines the purposes and means of the processing, AirInternet acts as the processor and the Customer as the controller.
• The parties shall enter into a data processing agreement that complies with the requirements of Article 28 of the GDPR.
• In the event of a conflict between these Terms and Conditions and the Data Processing Agreement, the Data Processing Agreement shall take precedence with regard to matters of privacy law.
• To the extent that AirInternet processes personal data for its own purposes, including administration, billing, customer management, network management, security, fraud prevention, compliance, legal obligations, and service improvement, AirInternet acts as an independent data controller.
• The Customer warrants that it has a valid legal basis for the processing of personal data that it provides to AirInternet or has processed through the service.
• The Reseller warrants that its agreements, privacy statement, and processes with respect to end users comply with applicable privacy laws.
• The Customer and Reseller shall indemnify AirInternet against any claims, damages, costs, and fines arising from a violation by the Customer or Reseller of privacy regulations, unless such violation is due to willful misconduct or gross negligence on the part of AirInternet or persons responsible for the management of the company.

21. Security and Incidents

• AirInternet takes appropriate technical and organizational measures to secure its services, systems, and networks, taking into account the nature of the service, the state of the art, the implementation costs, and the risks.
• AirInternet may take any measures it deems reasonably necessary to protect the security, integrity, and availability of its services, networks, systems, customers, operators, or third parties.
• These measures may include filtering, blocking, rate limiting, quarantine, configuration changes, equipment updates, temporary restrictions, suspension, migration, or deactivation of SIM cards.
• The Customer shall immediately report security incidents, vulnerabilities, abuse, or any suspicion thereof to AirInternet and shall cooperate reasonably in the investigation, mitigation, and remediation.
• The Customer and Reseller are responsible for the security of their own systems, equipment, end-user environments, access credentials, and internal processes.
• The Customer and Reseller shall refrain from any acts or omissions that could jeopardize the security, integrity, or availability of the services, systems, or networks of AirInternet, operators, suppliers, or third parties.

22. Equipment, Ownership, and Intellectual Property

• All goods sold by AirInternet remain the property of AirInternet until the Customer has paid all amounts due in full.
• All equipment made available by AirInternet under a rental, lease, or loan agreement remains the property of AirInternet or its suppliers.
• The Customer must use the equipment with care and exclusively for the agreed-upon service.
• The Customer may not sell, pledge, rent, modify, disassemble, reverse-engineer, or make the equipment available to third parties without AirInternet’s prior written consent.
• Upon termination of the agreement, the Customer must return all equipment in good condition within fourteen days.
• AirInternet may charge the Customer for the replacement value, repair costs, and administrative fees for equipment that is not returned, returned late, or returned damaged.
• All intellectual property rights to software, documentation, configurations, designs, procedures, know-how, portals, scripts, reports, white-label materials, and other materials developed or used by AirInternet remain the property of AirInternet or its licensors.
• The Customer is granted only a non-exclusive, non-transferable, and non-sublicensable right of use for the term of the agreement, to the extent necessary for the normal use of the service.

23. Data, Logging, and Evidence

• AirInternet is entitled to process technical data, logs, measurement data, portal data, error reports, SIM status, activation data, and usage data for the purposes of delivery, management, security, billing, support, fraud prevention, compliance with legal obligations, and as evidence.
• AirInternet’s records, logs, measurement data, fault reports, portal data, and other records shall serve as evidence between the parties, unless the Customer provides evidence to the contrary.
• Unless otherwise agreed in writing, AirInternet is not obligated to make backups of the Customer’s or end users’ data.
• The Customer is solely responsible for creating and verifying backups of its own data, systems, configurations, and end-user environments.
• Upon termination of the agreement, AirInternet may reasonably assist with the migration or transfer of data, at the rates in effect at that time and to the extent that this is technically and legally feasible.

24. Compliance, Penalties, and Export Controls

• The Customer and Reseller may not use the service in violation of applicable laws and regulations, including telecommunications law, privacy law, cybersecurity regulations, sanctions regulations, export control regulations, anti-corruption regulations, and regulations governing electronic communications.
• The Customer and Reseller warrant that they and their end users are not subject to any sanctions that prohibit or restrict the provision or use of the service.
• AirInternet is entitled to refuse, suspend, or terminate service if it has reasonable grounds to suspect that continuing to provide the service could result in a violation of laws, sanctions, export control regulations, operator terms and conditions, instructions from regulatory authorities, or obligations to suppliers.
• The Customer and Reseller shall provide all reasonable cooperation required by AirInternet to comply with legal obligations, meet the requirements of regulators, operators, and suppliers, and conduct audits, incident investigations, and compliance requests.

25. Changes to Services and Terms and Conditions

• AirInternet is entitled to modify the service, technical specifications, procedures, portals, network components, suppliers, operators, and these Terms and Conditions if, in its reasonable judgment, such modifications are necessary for technical, operational, commercial, legal, or security reasons.
• Any change that materially affects the core service will, to the extent reasonably possible, be announced at least thirty days in advance, unless urgency, legal requirements, security requirements, the terms of a network provider, or an instruction from a regulatory authority require a shorter notice period.
• If a change demonstrably causes significant disadvantages for the Customer, the parties will negotiate a reasonable solution.

26. Transfer

• The Customer may not transfer its rights and obligations under an agreement without AirInternet’s prior written consent, unless the Customer is acting in its capacity as a Reseller.
• AirInternet is entitled to transfer its rights and obligations under the agreement to an affiliated company or a third party in the context of a business transfer, restructuring, merger, demerger, or sale of business units, provided that the continuity of the service is reasonably guaranteed.

27. Governing Law and Jurisdiction

• All of our offers, agreements, and all quotations, orders, deliveries, services, SIM/eSIM subscriptions, support services, and other legal relationships between AirInternet and the Customer, Dutch law applies exclusively, to the exclusion of the rules of private international law to the extent that such exclusion is permitted by law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980, also known as the Vienna Sales Convention or CISG, is expressly excluded.
• The Limburg District Court, sitting in Roermond, shall have exclusive jurisdiction over all disputes arising out of or in connection with the agreement and the legal relationship between the parties, unless the parties agree on another form of dispute resolution.
• AirInternet retains the right to seek provisional, protective, or emergency measures from any court with jurisdiction in this matter.

AirInternet, 2026.